Privacy Policy

How Inovent Solutions Pte Ltd collects, uses, discloses and protects personal data, in line with Singapore's Personal Data Protection Act 2012 (PDPA).

Draft for review. This policy is a starting template. Have it reviewed by your legal adviser and update the data-retention periods, the DPO contact and any transfer disclosures before publishing.

1. Who we are

Inovent Solutions Pte Ltd ("Inovent", "we", "us") is a Singapore-incorporated company with its office at #10-11 International Plaza, 10 Anson Road, Singapore 079903. We are responsible for personal data we collect through this website and in the course of providing our services.

2. What we collect

  • Enquiry details — name, company, email address, telephone number and the content of your message, when you submit our contact form or email us.
  • Engagement records — contact details of client personnel, service records, tickets and correspondence needed to deliver contracted services.
  • Technical data — IP address, browser type and pages viewed, collected by our hosting provider's server logs for security and performance purposes.

We do not knowingly collect personal data from minors, and we do not collect special categories of data through this website.

3. Why we use it

  • To respond to your enquiry and prepare proposals or quotations
  • To deliver, support and administer contracted services
  • To meet legal, accounting and regulatory obligations
  • To protect our systems and investigate misuse
  • To send service-related updates where you have consented or where it is reasonably expected in the course of our business relationship

4. Disclosure

We disclose personal data only where necessary: to manufacturers and distributors for warranty registration, quotation and support escalation; to subcontractors and service partners engaged in delivering your project; to professional advisers; and to authorities where required by law. We require these parties to protect the data to a standard comparable to our own.

5. Transfers outside Singapore

Some of our suppliers and cloud platforms process data outside Singapore. Where personal data is transferred overseas, we take steps to ensure a standard of protection comparable to the PDPA, including contractual safeguards.

6. Retention

We retain personal data only for as long as it serves the purpose it was collected for, or as required by law or contract. Enquiry records that do not lead to an engagement are deleted once they no longer serve a business purpose.

7. Security

We apply administrative, technical and physical safeguards appropriate to the sensitivity of the data, including access control, encryption in transit, monitoring and staff training. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Cookies

This website uses only what is necessary to serve pages correctly. If analytics or marketing cookies are added later, this section and a cookie notice will be updated before they are enabled.

9. Your rights

Under the PDPA you may request access to the personal data we hold about you, request correction of inaccurate data, and withdraw consent to further use. Write to us and we will respond within a reasonable period. Withdrawing consent may mean we can no longer provide certain services.

10. Contact

Data protection queries and access or correction requests should be addressed to our Data Protection Officer:

info@inovent.sg
Inovent Solutions Pte Ltd, #10-11 International Plaza, 10 Anson Road, Singapore 079903

Last updated: 2026. We may update this policy; the current version is always the one published on this page.